Terms of Service
Last updated 10 September 2026
These terms cover Client Engine Reply, the WhatsApp assistant from Futnor, and this website. By using either, you agree to them. Where you have a separate written agreement with us, that agreement takes precedence over anything here.
The service
Client Engine Reply is an AI assistant that answers your customers on your own WhatsApp number. It replies using the information you give us about your business: your services, prices, opening hours and policies. It can answer questions, quote the prices you have given it, and help customers make bookings.
Fees and payment
We confirm the setup fee, the monthly fee, and how payment works with you in writing before we set anything up. Nothing is charged without that confirmation.
Ending the service
How and when either of us can end the monthly service is confirmed with you in writing before setup. When the service ends, we disconnect the assistant from your number and handle your information as described in our Privacy Policy.
What we ask of you
- Keep your information accurate. The assistant quotes what you tell it. If your prices, hours or policies change, tell us so we can update it.
- Use it lawfully. Only use the assistant for your genuine business, and not to send spam or messages people have not asked for.
- Respect your customers' privacy. You remain responsible for the personal information your customers share with your business.
What the assistant will and won't do
The assistant is built never to invent a price, a policy or an answer it was not given, and to pass anything it cannot handle to you. Like any AI, it can still occasionally get something wrong, so it is not a substitute for your own judgement on anything important.
It does not give medical, legal or financial advice. If your business works in a regulated field, questions of that kind are passed to your team rather than answered by the assistant.
The assistant connects to your existing WhatsApp account. WhatsApp sets its own rules and can limit or suspend any account at its discretion. We keep the assistant's sending well within safe limits to reduce that risk, but we cannot control or guarantee WhatsApp's decisions.
Availability
We aim to keep the assistant answering around the clock and monitor it for problems. Like any online service, it can occasionally be interrupted by maintenance, outages at our providers, or problems with WhatsApp, and we cannot promise it will never be unavailable.
Liability
To the extent the law allows, Futnor is not liable for indirect or consequential losses, such as lost bookings or lost profit, arising from the service. Nothing in these terms limits any right you have that the law does not allow to be limited.
This website
You are welcome to use futnor.com and its live demo. Please don't try to overload it, break it, or use the demo for anything other than seeing how the assistant works.
Changes and contact
We may update these terms, and will change the date at the top when we do. Questions are welcome on WhatsApp at +27 76 736 2665.