A WhatsApp receptionist for dentists and clinics
Patients WhatsApp after hours to ask about prices, open slots and what to expect. Client Engine Reply answers the routine questions instantly and books them in. Anything medical goes straight to your team.
By Sizo Gugushe, founder of Futnor · Updated
What it handles, and what it doesn't
It handles
- Prices for consultations, cleanings, whitening, fillers, peels and other treatments, exactly as you list them
- Opening hours, address, parking and directions
- Booking into free slots in your Google Calendar
- Reminders the day before, to cut no-shows
- Deposit screenshots, checked against your account
It hands to you
- Anything medical: symptoms, pain, medication, "is this normal?"
- Complaints and refund requests
- Anything you have not taught it
It never gives medical advice and never guesses a price. When it passes a chat to you, the whole conversation comes with it, so the patient does not have to repeat themselves.
Why practices use it
- Your front desk gets its time back. "How much is a cleaning?" gets answered without anyone picking up a phone.
- After-hours enquiries become bookings instead of waiting until morning, when the patient has already called someone else.
- Patients write the way they talk. It replies in English, isiZulu, Sesotho or Afrikaans, and it understands voice notes.
- It runs on your practice's existing WhatsApp Business number, connected through Meta's official WhatsApp Business Platform.
Cost
A busy practice usually fits the Growth plan: R1,450 a month for about 300 patients. Smaller practices start at R750, and there is a free-forever plan to test it. No setup fee, no contract. See all plans.
More guides
- Best WhatsApp AI assistant in South AfricaHow to choose the best WhatsApp AI assistant for a South African business in 2026: languages, your own number, real prices, bookings, voice notes and cost in rand.
- WhatsApp AI assistant for LesothoLesotho’s first Meta-approved WhatsApp AI assistant.
- WhatsApp AI assistant for African businessesA WhatsApp AI assistant made for African small businesses: answers customers 24/7 on your own number, in their language, quotes your prices and books appointments.
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- WhatsApp auto reply vs AI assistantWhatsApp Business away messages, menu chatbots and AI assistants compared: what each one does, what customers think of them, and which one actually turns enquiries into bookings.
- WhatsApp chatbot pricing in South AfricaWhat a WhatsApp chatbot or AI assistant costs in South Africa in 2026, the hidden fees to watch for, and Client Engine Reply's rand pricing: free plan, then from R750 a month.
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- Ka Sesotho: mothusi oa AI oa WhatsAppClient Engine Reply ke mothusi oa pele oa AI oa WhatsApp Lesotho o amohetsoeng ke Meta.
Questions
Can a WhatsApp AI assistant book dental appointments?
Yes. Client Engine Reply connects to Google Calendar, offers only times the practice is free, books the patient in and can send a reminder the day before.
Will it give patients medical advice?
No. Anything medical is handed straight to the practice team with the full conversation attached. It only answers from the prices and information the practice gives it.
Try it on your own WhatsApp
Free forever for about 30 customers a month. 7 days of the full Growth plan free. No card, no contract.
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