A WhatsApp assistant for guest houses, B&Bs and lodges
Guests message at 23:00 from another time zone: "Do you have a room for 2 people on the 14th? How much? Is breakfast included?" The first place to answer gets the booking. Now that is you.
By Sizo Gugushe, founder of Futnor · Updated
The questions it answers for you
Hi, do you have a double room from Friday to Sunday? Is breakfast included?
Hi! Our double room is R950 a night including breakfast, so R1,900 for Friday and Saturday night. Check-in is from 14:00. Shall I ask the owner to hold it for you? A 50% deposit confirms it.
- Rates, word for word. Per night, per person, weekend and school-holiday rates, exactly as you list them. It never invents a special.
- The small stuff guests always ask: check-in and check-out times, breakfast, parking, Wi-Fi, load-shedding backup, pets, directions from the main road.
- Deposits. It explains your deposit rule and checks the EFT screenshot against your account number and amount.
- Room availability. If you keep your rooms in Google Calendar, it can check them. If not, it collects the dates and number of guests and hands the booking to you to confirm.
- Any language. Local guests in English, isiZulu, Sesotho or Afrikaans. Many overseas guests write in their own language, and it answers in that language too.
- Voice notes from guests on the road are understood and answered.
What it hands to you
Group bookings, cancellations and refunds, complaints, and anything you have not taught it. You get the chat with the full conversation, and you can take over with one tap.
Cost
Most guest houses fit the Starter plan: R750 a month for about 120 guests who message. There is a free-forever plan for about 30 a month, and no setup fee or contract. See all plans.
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- Ka Sesotho: mothusi oa AI oa WhatsAppClient Engine Reply ke mothusi oa pele oa AI oa WhatsApp Lesotho o amohetsoeng ke Meta.
Questions
Can a WhatsApp bot handle guest house enquiries?
Yes. Client Engine Reply answers rate, availability and facility questions 24/7 from the details you give it, checks deposit screenshots and passes the booking to you to confirm.
Will it confirm a booking without me?
Only if your rooms are in Google Calendar. Otherwise it collects the dates and guest details and hands the booking to you, so you never get double-booked.
Try it on your own WhatsApp
Free forever for about 30 customers a month. 7 days of the full Growth plan free. No card, no contract.
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